How do I place an order/open an account?
What carriers do you use for shipping?
- We can ship your order through your preferred carrier of choice. We usually ship orders through UPS, DHL, FED Ex, Old Dominion, TNT, and Roadway Express.
- If shipping with UPS, we offer Quantum View Service, which automatically sends email alerts with ship date and tracking numbers. Simply provide us with your email address to receive this service.
How do I open an account?
To open an account with Softline Home Fashions, you must be a business in good standing with a resale certificate. You must either be a stocking dealer, jobber, or manufacturer able to meet our minimum purchase requirements. We do offer cut yardage for a minimal upcharge and we only sell to the trade. Please download the new customer forms kit, print and complete and email to firstname.lastname@example.org. For further information call, toll free (800) 701.4220.
What are your minimums?
Bolt fabric: Full bolts measure out at approximately 50 yards. Widths vary. There is a 25 yard minimum order and then sold in 25 yard increments above and beyond that (ie: if you have an order for 35 yards, we will round up and ship you a full 50 yard bolt).
PLEASE NOTE: Softline does offer cut yardage with a $4/yard upcharge.
Ready-made panels: Softline offers all patterns in our fabric line as ready-made panels. There is a 6 panel minimum order per pattern, per color, per size, per style. Orders less than 6 incur a 20% upcharge(ie: Netherwood (pattern) color: Red, 84” (size) with grommets (style). You cannot mix and match. Please contact your sales rep or customer service for with questions or pricing.
- Most of our panels finish out at 54” wide but there are a few that finish out slightly less (51-53”).
- We do not offer matching valances except for 6 yard scarf valance available in most patterns.
Ready-made pillows: Softline offers a limited selection of patterns offered in 3 different sizes (14×27″, 18 x 18″ and 20×20″. There is a 6 pillow minimum order which can be assorted in the following combinations: [a] 6 each all the same pattern, color and size; [b] 2 x 3 each or [c] 3 x 2 each, same pattern, color and size. Less than total minimum 6 pillows incurs a 20% upcharge. Please contact your sales rep or customer service with questions or pricing.
Please note all poly-filled pillows are made with a knife-edge finish only, lined but no zipper. Our 20×20″ down/feather fill pillow comes with an insert and zipper. Any other customization including the adding of trim is not available.
What methods of payment do you accept?
Softline Home Fashions accepts the following payment methods:
- Credit Card (VISA, Mastercard, American Express)
- Money Order
- Certified Check
- Wire Transfer
- Letter of Credit
How do I order samples?
Samples are available to the trade only. Certain conditions apply depending on your status as a customer.
New accounts: There is a per sample charge:
1) 12×12” swatched color lines (no hangar): $5.00 each.
2) 12×36″ waterfall samples with hangar: $20.00 each.
We require new accounts to purchase samples. Once you have established an order history, sampling becomes free… within reason. Your rep or customer service can work with you to select the patterns best suited to your needs. Or you can view the line here on our website, download our “sample check list” and email it to email@example.com.
Existing accounts: Established accounts receive samples at no charge… again, within reason.
Sampling is very costly and we appreciate you being prudent in your selections.
Contact your sales representative or Customer Service at (800) 701.4220.
To what extent do you make custom curtains?
Our standard ready-made panels only come in 84″, 96″, 108″, 120″ lengths.
Most finish out at 54″ wide. A few are in the 51-53″ wide category
Top treatments available are:
- Rod Pocket (standard)
- Back tabs
- Grommets (3 colors)
Back treatments available are:
- Unlined (standard)
- Lined & Interlined
- Black out lining
The only valance we offer in our standard line is a 6 yard scarf valance.
Any other custom lengths, widths, pleating or other options are considerd a “special” which generally requires high volume purchases. Lead times average 90-120 days.
Call customer services at 800-701-4220 for questions and inquiries.
What are your office and showroom hours?
- Head Office and Showroom in Gardena, CA: 8:00AM – 4:30PM PST, Monday – Friday
- Montreal Office and Showroom in Montreal, QC Canada: 8:00AM – 4:30 PM EST, Monday – Friday
- New York Showroom in New York, NY: By appointment
- Please call Customer Service at (800) 701.4220 to schedule an appointment for any of these showrooms
How long will it take for me to receive my order?
- All orders are processed within 24 hours. Most orders ship within 72 hours. Backordered items can take 6-8 weeks.
- If you have a special request for next day service or a rush order, please let us know and we will be glad to accommodate you.
What is the return policy?
Orders may be returned under the following conditions:
All claims for damaged, defective, or non-conforming goods must be made within 5 days of receipt. Softline’s responsibility for damaged, defective, or non-conforming goods is limited to replacement of goods or a credit if you don’t want the goods replaced. Please contact customer service at (800) 701-4220 or 310-630-4848 informing them of the issue. An RGA (Returned Goods Authorization) form will be emailed to you with an RGA# and a Fed Ex return label to use for return shipping. Replacement goods or credit will be issued upon receipt of the returned goods and confirmation that the goods are in fact our error.
If you wish to return goods for any reason other than described above, please contact customer service informing them you wish to return goods. An RGA will be issued but without a return label. Softline does not cover shipping in these cases. Also, a 15% restocking fee will be deducted from payment received before issuing a credit. If you wish to place another order, it will be treated as a new order only.
NOTE: An RGA is required in ALL cases when returning goods. Customer service and assist you with any other questions you may have in this regard.
Where do I obtain pricing?
Please contact customer service via phone 800-701-4220 or email firstname.lastname@example.org for pricing
What are the washing instructions?
Most of our fabrics are machine wash cold, line dry. We also recommend dry cleaning for our lined and interlined panels. All our ready made panels have a sew-in label with care instructions. See our glossary for icon definition.
What if my payment is overdue?
Please make your payment immediately. There is a 2% monthly interest charge on all invoices which are not paid within specified terms. You will be notified via e-mail for all the past due invoices.
Do you have representatives in Hawaii, Puerto Rico, EU and Mexico?
Softline has representatives throughout North America. Please call us at (800) 701.4220 to reach your local representative.
Will you be able to manufacture custom colors?
Softline will produce custom colors based on a minimum of 1000 yards per color. For custom orders we ask for 50% deposit.
What colors are the grommets available in?
Antique, Chocolate, Metallic and Silver.