Orders may be returned under the following conditions:
All claims for damaged, defective, or non-conforming goods must be made within 5 days of receipt. Softline’s responsibility for damaged, defective, or non-conforming goods is limited to replacement of goods or a credit if you don’t want the goods replaced. Please contact customer service at (800) 701-4220 or 310-630-4848 informing them of the issue. An RGA (Returned Goods Authorization) form will be emailed to you with an RGA# and a Fed Ex return label to use for return shipping. Replacement goods or credit will be issued upon receipt of the returned goods and confirmation that the goods are in fact our error.
If you wish to return goods for any reason other than described above, please contact customer service informing them you wish to return goods. An RGA will be issued but without a return label. Softline does not cover shipping in these cases. Also, a 15% restocking fee will be deducted from payment received before issuing a credit. If you wish to place another order, it will be treated as a new order only.
NOTE: An RGA is required in ALL cases when returning goods. Customer service and assist you with any other questions you may have in this regard.